FAQS: Questions & Answers Section
You have questions and we have answers! What do you want to know?
How to Download a Product Video (Yes, You Can Keep it, for FREE)
Do you have a cell phone app? - YES! It's 100% FREE. Click For Download Info
When Does It Ship? Typically Same-Day or Next Day, Monday through Friday. We do not ship on weekends because our local post office isn't open at all. So, if ya order on Friday after 12pm EST, it won't be in transit till Monday.
Free Shipping is an average of 4-10 days transit. You can upgrade to Priority Mail, which is 2-4 days average:
We are in Michigan. Priority Mail Transit to Florida is about 2 days. New York is usually about 2 days. Texas is 3 and California is usually around 4 days. You should plan on a little extra transit time during the Holiday season (Nov 29th - Jan 12th). Peep our Shipping Information for even more details. These are transit time ESTIMATES. Its possible your parcel may arrive faster or slower depending on how quick the carrier operates. NOTE: IF YOUR ORDER SHIPS IN MULTIPLE PARCELS, IT IS POSSIBLE THEY WILL NOT ARRIVE ON THE SAME DAY. You can look at Tracking to see when each will be delivered.
Yep! All of our merchandise comes directly from chain stores. In fact, you can see which store it came from by reading the "Description" part of each listing on our site. We never order inventory from eBay or private sellers so we can always 100% guarantee it is authentic.
I Don't Know You, so I'm Kinda Sketchy About Buying a Lot of Stuff. Can I Get a SAMPLE? Heck Yes! We have an entire category of super cheap samples. We call them Grab Bags. Grab Bags give you the chance to try us out and see how we ship, how fast it arrives and, most importantly, check out the goods. We are so confident that you'll L-O-V-E them that we know you will come back and buy a larger quantity. This is why we have Grab Bags priced at an average cost of $24.99 for 3-10 items... YES, SERIOUSLY. No, this is not a "limited time deal"; this is always the price BUT the merchandise does sell fast, so if you see a Grab Bag you want, grab it ASAP.
Ok cool. We also accept Pay Pal, Amazon Pay, Google Pay, Samsung Pay, Apple Pay and more. However, our site is fully secure, which means that even if you do pay with a credit card, we never get to "see" it. All we can "see" is your basic information which we need to ship to you, email you tracking, etc. You can see all of the payment options that are available at Checkout:
If you are on an Apple device or if you have Samsung or Google Wallet activated on your phone you will also see these as payment options.
We understand your hesitation! You can Tour Our Warehouse, come pickup from us in Michigan and most importantly, check out our reviews! We have awesome feedback on Facebook , eBay, and Google page. In fact, we have reviews from all over the world, dating back to 2002!
Also, we are a licensed, registered business with the State of Michigan. You can check out our annual filings on Michigan.Gov.
We take the time to video literally everything we sell. If that isn't enough, you can buy it online and come pick it up from us in Michigan. If you want to come browse or shop our warehouse in-person please read this page first.
When Do You List New Stuff? We have listed new stock 6-Days-A-Week since 2005. Typically we take Saturdays off to do family stuff, clean the house, drink wine, travel... all those fun things.... usually it ends up being house-cleaning. You can get updates on all of our new products listings by following us on Facebook, Vimeo, Twitter or our Blog.
Do I Get a Tracking Number? How Does Tracking Work? Of course, silly! We would never have anything leave our warehouse without Tracking. Tracking is mega-important to you but it's also mandatory for us too. You can track your parcel by clicking the link in the email you are sent or by logging into your account on our site. You can also track on Usps.com. Check out our step by step directions showing how to sign up for free Tracking Notifications.
How Do I Order? Glad You Asked!!! We actually have a step-by-step video guide showing ya exactly how to locate merchandise, purchase it, print an invoice if you want, look up Tracking and more: "HOW TO ORDER Inventory through Big Brand Wholesale.com GUIDE:
Can I Shop your warehouse? You can take a VIRTUAL tour of our warehouse here, or see even more photos of our wholesale warehouse here. Unfortunately we do not have a shopping area in our warehouse at this time. As you can see, all of our merchandise is pre-packed and ready to ship:
Contact: We respond very quickly to emails and texts, 365 days a year, from approximately 9am - 9pm EST. You can find almost every answer to your questions by reading our FAQs, however if your questions have still not been answered, please contact us Support@BigBrandWholesale.com or text (734) 322-9338
. We are also available on almost all social media including:
If you place an order and want to cancel it before it ships, no problem. We will cancel it, no fees, 100% refund to your form of payment.
If your order has already shipped we cannot cancel it.
The only time a restocking fee will apply is:
If you refuse delivery on your parcels(s) because you changed your mind, therefore the merchandise comes back to us, we then have to unpack it, re-inventory it, re-shelve it, issue a refund. A 30% restocking fee covers our time and expenses.
If we had to do work to complete an order per your requests. For example, if you want your multiple lots combined to one parcel and you want the weight and size info sent to you so you can arrange your own carrier, then you decide you no longer want the order (after we have invested our time and manpower into doing what you asked), a 30% restocking fee will apply. Or, if you place an order and ask us to hold off on shipping for a few weeks because you are on vacation, then decide you no longer want the order, the restocking fee will apply. Basically, if you need us to do anything "special" for your order, then you change your mind, there will be a restocking fee of 30%.