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We offer **TEXT MESSAGE** SUPPORT 734.707.9878

Pickup

PICKUP HOURS: Monday - Friday, 8am - 3pm.  We are closed on most major Holidays.

LOCATION: We moved to a new Michigan location in October 2017. It's conveniently located to make pickups much easier!  We are located directly off EAST Michigan Avenue, between Merriman and Venoy.

For some reason Google Maps and Verizon Navigation does not properly navigate to us.

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Please use this address in your navigation: 32711 Michigan Ave, Wayne, MI 48184

The address above will take you to Red Apple restaurant.  We are located in the same plaza, directly behind the restaurant. You can literally park at the restaurant and walk 20 feet to our door, we are the CORNER unit ,#3441.  Tip: If you are hungry we highly recommend ordering the pizza at Red Apple. 

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When you come in, please ring the door bell so we know you have arrived.  Please have your drivers license ready.  No merchandise can leave without identity verification.  If you do not wish to show your license please have it shipped instead of picked up.

THINGS YOU NEED TO KNOW IF YOU WISH TO PICKUP:

1. We do NOT have a "shopping area". Our pickup location is literally a room where you can pickup. If we have extra staff available they will be happy to carry your merchandise to your vehicle for you.

2. Orders MUST be placed online.  We do NOT have cash on hand. We do not have a credit card machine. Additionally, our inventory and accounting is synced to internet orders data.  If you are concerned with typing your credit card numbers into our site you can instead by by Pay Pal, Amazon Pay, Apple Pay, Google Wallet / Google Pay or any of the other payment options we have available. You can view all of the options at Checkout on our site.

3. "Can I look at it when I come to pick it up?" - of course you can! In fact, we have a table so you can open your order up and spend as much time as you would like analyzing each piece.  If you have any issues we are happy to immediately address them.

4."Can I look at it BEFORE I buy it?" - You can take a tour of our warehouse by watching the video below.  As you will see in the video, we do not have a shopping area. All of our merchandise is sealed and ready for a shipping label: 

BUT, we record videos of every Lot so you can see exactly what you are buying before you buy it.  


5. "When can I pickup?" -Usually you can pick up same-day if the order is placed BEFORE noon.  If the order is placed after 12pm you may have to wait until the following day.  WE CONTACT YOU VIA EMAIL TO SET UP YOUR APPOINTMENT. The email you use on your order is the email we use to contact you. HOWEVER you are welcome to order then contact us if you prefer.  You can even schedule your pickup through Text Support 734 707 9878 or through email at Support@BigBrandWholesale.com

We are available for pickup Monday through Friday from 8am - 3pm.  Our warehouse does not work Saturdays, Sundays or Holidays.  During the summer months our warehouse may leave early on Fridays.  Most of our staff goes camping on weekends and likes to hit the road before rush hour, so we absolutely recommend contacting us BEFORE you drive to our location.

6. Valid drivers license MUST be present to pickup.  If you do not have a drivers license or do not wish to show it, simply have the items shipped to you instead of picking up.  

Have more questions?  CONTACT US: 

TEXT MESSAGE support:  737 707 9878 - average response time: 5 minutes or less during normal business hours

EMAIL: Support@BigBrandWholesale - average response time: 2 hours or less during normal business hours