About Our WAREHOUSE
Want to see our warehouse? Take a Virtual Tour by clicking PLAY on the video below:
We are proud to be a Michigan Business! If you wish to pickup from our pickup location please click here.
This business is literally our families life! Our kids, on a pallet, back in 2010:
Our kids in 2020:
All of our merchandise is 100% authentic because it comes directly from designer stores. Everything we sell is in-stock and ready to ship. We don't use Dropshippers and we never buy from China/ overseas, this is why we are able to ship your order so quickly and have your order arrive at your door in a few days!
WATCH US BUILD OUR NEW WAREHOUSE! This video starts with our old warehouse and ends with how the new warehouse looks in 2020:
We typically receive merchandise by the truckload:
When it arrives, our "Product Sorter" named Sharon separates it into Categories.
Myself and Sharon Getting Ready to Zip Line
Sharron and I at a GREAT Michigan restaurant
Sharon puts the mens sweaters in a mens Sweater Pile, the kids tees in a Kids Tees pile and so on. Unlike other Liquidators, we try our best to weed our any noticeable major damage and ink tags / security sensors.
We then divide each pile into "Lots" and prep them for video. You can see our video studio in the Warehouse Tour video.
Next I video the Lot for our Vimeo Channel. We have over 14 HOURS a day of 2-minute videos watched every single day!
After the video has been completed the merchandise is counted twice by two different employees and documented. This is how we are able to assure that no merchandise is missing. It is at this time the Listing is created on our site. Simultaneously the merchandise is linked to Accounting so we can determine our cost and create record of each piece within each Lot.
Once the contents have been double-verified it is packaged for shipping and sealed. The merchandise is never opened again; it remains in its parcel until it sells.
By packing it and sealing it shut immediately after being videoed, there is virtually no way an item can be unaccounted for.
During this process a Lot Number is assigned and a slip is created for each Lot. The slip contains all of the data about that Lot; quantity of pieces, Lot number, weight and other groovy data.
Next the item is assigned a shelf location. The more shelves you have the more mandatory shelf locations and sub-shelf-locations become!
The shelf location is added to the slip as well as to the listing within our site. If you look at the title of the listing you will notice a code, this code lets us know exactly where that Lot is stored within our warehouse.
When the item sells it is pulled from the shelf location and brought to the shipping area where it is checked by two employees to assure the correct parcels were pulled. Then a shipping label is printed and applied.
When the label is printed the buyer receives an email with the Tracking Number. This same Tracking is posted to the order within the buyers account.
...and that is our exact process! With that being said, we often have potential buyers ask if we can "swap" items or remove / add items; unfortunately we cannot because it would be a ton of work, mess up our Accounting, change the cost of the Lot which would change the Sell-Price... it's actually pretty wild how much such a tiny "swap" changes everything!
We are also asked if buyers can come "browse our warehouse". As you can see by looking at the photos and videos in this article, everything is in sealed packaged, so there isn't really anything to browse BUT if you wish to pickup you are welcome to purchase the merchandise and come pick it up. This is our customer pickup area when we put up our mural:
Upon pickup you are welcome to open the sealed parcel and look it over, you will notice a 6 foot table in the photo and chandeliers for lighting so you can really inspect each item for as long as you would like.
And the final question we often hear is "Is this company legit?" - Of course we are, but don't take our word for it! Instead, look at YEARS worth of reviews on our Facebook, eBay and other sites. You can also look up our business licensing and registration on the state of Michigan website.
- Email Us: Support@BigBrandWholesale.com (Average Response Time: Within 24 Hours)
- TEXT MESSAGE Support: 734.707.9878 TEXT MESSAGE ONLY NUMBER! DO NOT CALL IT. (Average Response Time: Within 25 minutes, excluding weekends and holidays)
- We have discontinued phone support. Please email or use Text Message support.