Wholesale 101

You guys, this is so interesting! If you’re an online seller or buyer you definitely want to read this….Quick Summary: This Class Action lawsuit is for people who made online purchases at-home in their own country, but were still charged an international processing fee due to the website being in another country. As an online seller / shopper I’m sure you’re familiar with transaction fees. Here’s a quote taken from the lawsuit:“Foreign transaction fees, also called foreign exchange fees, are p …

If you haven’t yet experienced a creepy conversation with a potential online buyer… the type of conversation that makes you feel uncomfortable… trust me, it WILL happen at some point, especially if you sell womens dresses, high heels or intimates. Here’s how to deal with it:Here’s an example of an actual conversation between a Poshmark seller and a (supposed) Poshmark buyer named “Stephanie”:As you can see, this conversation starts off super normal with Stephanie asking how many times the dress …

If a buyer contacts you in a panic and demands that you refund the “Double Charge”; READ THIS FIRST!As you already know, if you are an online seller, it is very difficult (I may even say “impossible”) to double-charge someone unless you are manually running payments. Regardless, you have to address the issue, so here’s how to deal with it:The goal of a “You Double Charged Me Scam” is to get the seller to refund a LEGITIMATE order by tricking the honest seller into believing they charged the buy …

Believe me; I totally get it, you have manners! You know thanking someone for doing something nice for you really IS “the right thing to do”, but here’s why you gotta stop handwriting cards for every order:1. Cards are expensive over time. Yes, the cards are not pricy; a 50 pack is $7. However it’s very realistic that over the course of a year you will be spending $50 on cards. How much inventory can you buy with $50? I’m sure at least 5 items. Now imagine this cost long term. 2. Handwriti …

I assume you are reading this article for one of two reasons:  1.) Your customers claims they threw it out or, 2.) You love reading all of these articles. Either way, today we are going to discuss dealing with “I already got rid of it…. But please refund me (or ship a new one)”MOST COMMON REASONS THEY “THREW IT AWAY” (supposedly)It was broke / leaking / shattered / chipped / ripped / had a holeIt smelled terrible / weird / “not right” / I’m allergic to it!It was “covered in” (pet hair …