Wholesale 101
What to Do if Online Buyer Claims Merchandise is Missing From Order
Oh no! The buyer insists you did not ship part of their purchase. No need to panic. Just follow these simple steps. Before you begin trying to resolve the issue, make sure you ask your buyer to open the packaging up completely. It is not uncommon for the buyer to reach their hand inside the parcel and pull out the items without ever fully opening it! If you ship in poly mailers like we do, items can often static-cling to the bag. We have had hundreds
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29th May 2020